Most legacy replacement projects require business process redefinition since it may not be possible to derive full value of a software implementation exercise by continuing to follow the existing processes. Acquisitions, regulatory changes, and customer feedback can also be the triggers for a bank to redefine processes.
Normally this golden opportunity is not seized by banks due to ‘other’ project priorities. While there exists an opportunity for process improvement, success is not a given. It requires consultants with an extensive hands-on knowledge of the target software with expertise in integration processes and a focus on process dynamics.
DELLPHIC consulting enables its clients in clearly drawing up the existing process challenges, identify hidden inefficiencies and capture process benefits in a measurable way. A review of the existing processes, the banking software to be used, redundant tasks and skill-to-task mapping (a common cause for inefficiency due to inadequate training of users of core banking system) is done to identify the manner, area, and timing of improvements to be made.